Our Work
POPflow Design delivers UX strategy, UI design, product design, brand design, and web design services.
Below are selected examples of work by founder Jackson Carson and team.
UX and Product Design
Streaming Media Library Playlists
POPflow designed a media library front-end for a large telecom company. The UI helps users quickly find and play tracks from a vast library of service recordings. The client was thrilled with the intuitive results.
Justice Reskill Learning Platform
POPflow designed the full UX/UI for an online learning platform, along with a complete rebrand and website redesign for Justice Reskill, a code academy.
Enterprise Team Supervisor Dashboard
Managers at large companies need a clear view of team performance, but getting to that data is often a mess. POPflow led the design of a dashboard that helps supervisors quickly understand performance and impact. The work included research, design thinking, participatory workshops using our Microburst process, user testing, and iterative refinement. The result became a platform that’s still growing well beyond the original scope.
Mobile Commissions App
Research showed that field technicians are motivated by seeing how they stack up against their peers. POPflow designed a mobile UI using utility truck icons to represent the technician’s position in their race to success.
Customer Retention Console
Keeping customers is one of the hardest problems big telecom companies face. POPflow designed a console that gives retention agents a clear picture of customer health, with a recommendation engine for offers built right into the workflow.
Live Chat Console Redesign
JacksonCarson led a design sprint to overhaul an outdated chat tool, bringing together leadership, developers, support, and marketing. The winning concept went through testing and iteration before launch, then continued to improve based on user and stakeholder feedback.
SnapEngage Chat on Mobile
SnapEngage needed a responsive chatbox that worked across their customers’ websites on any screen size. Jackson Carson designed a clean solution that adapts to desktop and mobile.
MobileDay UX/UI Refresh
Working with Boulder agency CP+B, Jackson Carson led the UX transition for the MobileDay app. He ran design sprints, collaborated on the UI, and worked closely with the development team to bring the redesign into production. The update brought major usability and visual improvements for a more modern mobile experience.
Featured Watch App
Jackson Carson’s clean, functional Watch design for MobileDay earned a featured spot in the App Store, reflecting a simple, focused approach to UX and UI for the launch of the Apple Watch.
MobileDay On CarPlay
Jackson Carson pioneered MobileDay’s early CarPlay UX and UI, securing prominent placement in Range Rover and Jaguar infotainment systems for an elevated driving experience.
Brand and Website Design
Jetstream
Drag the Slider
Justice Reskill
Drag the Slider
Health Engage
Anton Health and Nutrition
Blue Hen Cookies
GoRdo Fusion Restaurant
Sister Bionic Gym
Love Home Consignments
Testimonials
Jackson has run some amazing user experience workshops with us, using his unique and proven method: Microburst.
We wanted to improve our teacher experience to retain them better and Jackson deep-dived into our user onboarding journey in no time. He not only helped us understand the basics of UX quickly but also helped us gain muscle around delighting the users, going beyond just offering a good user experience.
And of course, we were able to walk away with the awesome new design outcome that our users absolutely loved!
Jackson is your go-to guru for any UX that will delight your users and customers!
Jackson was a design fairy sent from heaven to help us wrangle our iOS app into shape for a very important product launch with Apple.
He facilitated design sessions with our team, went deep, and brought a level of expertise, thoughtfulness, and strategic thinking that took us to level 11.
Most importantly, Jackson is a great communicator and someone you just need to have on your side of the product design table. Big big fan!
I wanted to share my excitement about our Coaching Platform. I have attended several focus groups from our Central Division pilot and the positive feedback is overwhelming!
Here are a few quotes from the focus group.
“Team is excited and feels more inspired to go into this tool. Makes the coaching easier because I don’t have to go to different places to get what I need to prepare.”
“I love the recent interactions being right in the tool! I can share with my agent examples of their own calls and have much better coaching conversations.”
“The data layout looks really pretty, easy to understand and read. [The interface] doesn’t feel ‘harsh’ like our old tool.”
Jackson is a strategic thinker who seeks to understand the ‘why’ behind any design decision.
He also has impressive range from market research, to ideation, customer profile development, client interviews and UX/UI development, Jackson understands how product pieces connect and the importance of every milestone along the way.
Finally, one of Jackson’s greatest strengths is his ability to rally people in positive ways.
I’ve worked with Jackson on several projects over the past 2 years.
He is creative, intelligent, honest, very experienced in UX/UI best practices and trends, and has a confident presence around clients.
Jackson’s low-fidelity drawings up to high-fidelity designs and prototypes have been very well received by our clients. His work has a clean and easy-to-understand look and feel that has served as a great compass for the development team.
Our global base of POPerations is in Boulder, Colorado, USA ⛰️